My mobile rings today and it’s the lovely office person in Dr. Richman’s office calling, the very nice (really nice) cardiologist I saw in January – just for the old look under the bonnet to check that all is well. And it mostly was – apparently my vales are a bit leaky, but that happens; and my blood pressure tends to go up when I see people in white coats (it definitely goes up when the doctor who lives in my house comes in the door, and while not wearing his while coat just blue scrubs it… – but that’s off topic. Fun, but off the topic).
She runs through the normal disquisition that you hear expect to hear - ’first we ran your primary insurance and then your secondary…’ and somewhere along there I stop listening, waiting for the punch line of ‘and here is what you still owe after the insurance’. Instead I hear, “And so we owe you $25.00 and I need to know which credit card you would like to be credited.”
“Excuse me?” I started to laugh. “You want to give me money? Wait a minute and let me get used to this. Boy I bet you don’t get to make this call very often.”
Now she’s laughing, “No I don’t and I really enjoy it when I get to do it.”
That’s my idea of a New Health Plan!